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JBoss Technical Support Engineer
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- Posted By: SKP Placements, Pune
- Address:
- Date Posted: 5th Sep 2010
- Salary: negotiable
- Location: Mulshi (411001)
- Reference Code:
- Views Since Posting: 217
- Full Description:
* Work with support and/or product development personnel to troubleshoot and workaround product issues
* Create Knowledge Base Articles/Technical Notes
* Listen, comprehend and communicate on the fly
* Strong customer service skills
* Demonstrated efficient problem solving skills
* Proactively stay up to date with all the latest technologies concerning Red Hat products and the underlying technologies and dissipate this knowledge to the other engineers.
* Develop a deep understanding of Jboss & MetaMatrix products
* Work with developers to identify and resolve more complicated problems
* Diagnose and fix bugs
* Work with customer employees and consultants, including business managers, project managers, software engineers, security analysts, data center engineers and customer NOC
* Advocate customer requests and offer innovative ideas to improve product quality.
* Manage assigned product(s), and component(s) by prioritizing open issues for development. Provide issue mentoring and training to the support centers.
* Troubleshoot and resolve complex, critical and sensitive support issues.
* Define, prioritize and track bugs for development
* Develop a working knowledge of applicable bug and technical information databases
* Develop a working knowledge of applicable support debugging tools
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